FAQ

Standard shipping is $7.99. We offer free standard shipping on orders of $150 or more (after discounts and before taxes). Orders are typically processed within 3–5 business days (Monday–Friday, excluding holidays). Please note that processing times may be longer during sales or new product launches.

Once your order ships, you will receive tracking information via email. Delivery times are estimates provided by the shipping carrier. We are not responsible for carrier delays caused by weather, holidays, or outside circumstances.

If tracking shows your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier directly. Glow and Renew Skin Co. is not responsible for packages that are lost or stolen after the carrier confirms delivery.

If a package arrives damaged, you must contact us within 48 hours of delivery. Please include clear photographs of the package, shipping label, and damaged items so we can promptly review and resolve the issue.

Due to the personal-use, hygienic, and sensitive nature of our products, all sales are final. We do not accept returns or exchanges and cannot accept opened, used, or unwanted products. All final-sale items are sold as-is.

Because we process orders quickly, orders cannot be canceled or changed once they have been processed or shipped. Please ensure your shipping address is completely accurate at checkout to avoid additional reshipping charges.

Discount codes must be entered at checkout and cannot be applied after an order is placed. We cannot issue partial refunds for missed codes. Discount codes cannot be combined unless specifically stated, and certain products or final-sale items may be excluded.